What is the Beyond Wellness return policy?
Pre-approval is required on all returns. No supplement returns will be accepted after 30 days. Supplements (unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit. Returns do NOT include shipping and handling. Special orders and refrigerated products are non-returnable. Prepaid tests can be returned for credit […]
What is the fastest way to order supplements/test kits after I have become a patient?
Please email office@healthBW.com for purchases. The online store is under construction. An estimate will be provided, and once you approve or edit the estimate -a credit card of your choice will be billed. Generally supplements ship to US addresses with free 2 Day shipping on orders above $150. Most test kits ship in 2-4 business […]
How soon does my supplement/test kit order ship once I have placed an online order?
Our office ships within 24 hours of receipt of your online order unless stated otherwise. This excludes Saturdays, Sundays and holidays.
How are supplements shipped, processing time, and fees?
Shipping Prices and Times are Subject to Change if UPS, Fedex or USPS change fees. BW is NOT responsible for service and weather-related shipping delays (ie. storm, labor strike, blizzard, etc.). We ship within 1-2 business days, same day if possible upon approval of your order. Most supplements are shipped from Emerson or Natural Partners […]