FAQ & Clinic Policies

 

Program Overview

Does Dr. Mehta prescribe medications for functional medicine?

NO. She does NOT prescribe prescription medications or controlled substances. Your prescribing practitioner will manage prescriptions. Dr. Mehta uses nutrition, herbs, supplements, stress management and sleep management techniques, and other lifestyle changes to deal with the underlying cause(s) of dysfunction(s) of the body.

 

These lifestyle changes may promote optimal function and health helping you work with your prescriber (NOT Dr. Mehta) to lower the dose or titrate off your prescriptions. Many patients find mood, blood sugar, digestive, and pain relief, etc. as their body heals and they don’t need as strong a dose of some medications or may eventually stop certain medications under supervision and monitoring of  a prescribing practitioner.

What is Functional Medicine? How does it help you?

Functional Medicine, rather than targeting individual symptoms, focuses on the optimal functioning of the entire body and its organs, and makes connections between the body systems ignored by allopathic medicine, since there is no profit or financial incentive to improve body functioning.

FM addresses the underlying root causes of disease, using a systems-oriented approach in while understanding the conditions and history in which the discomfort manifested.

Genetic, environmental and lifestyle factors all have a direct influence of long-term health and chronic health issues and we address these along with  biochemical individuality and genetic uniqueness.

Traditional medicine gives a pill or surgery for a chronic condition in cookbook type format with not much customization which in most cases doesn’t improve the quality of life unless it was an anatomical issue.

Functional medicine would improve function so the patient is less likely to need medication or surgery, in some cases avoiding it, in other cases a lesser dose or surgery would be required.

Functional medicine may prevent or reduce the risk of certain chronic conditions such as diabetes, high blood pressure, weight gain (obesity), that have a strong lifestyle component because individual nutrition, sleep, stress management, and supplements are customized and play a large role in these inflammatory conditions.

The 5 Examples below are based on actual cases – ALL of them had “normal blood work,”  according to their primary, family physicians who couldn’t offer anything to improve their quality of life.

Example 1: Patient given drug but still has bloody diarrhea  – no improvement. FM provider changes diet to Paleo diet with probiotics and diarrhea disappears.

Example 2: Patient with irregular painful menstrual cycles, chronic fatigue, chronic pain (like fibromylagia), and anxiety. FM provider improves detox and hormones using targeted supplementation, dietary changes, stress management, sleep hygiene, and herbs after testing hormones, detox markers, digestion, and infections. Patient can resume a normal life instead of lying in bed depressed.

Example 3: Patient in chronic arthritis pain offered surgery or medication with side effects like ulcers. Patient goes on strict gluten-free Paleo and herbs and no longer has to have surgery and can lead a normal life without retiring from job.

Example 4: Patient plateaued on weight loss – stuck for 5 years even on different Primal/Paleo diets. FM provider tests for SIBO (small intestinal bacterial overgrowth), heavy metals, and CIRS – chronic inflammatory response syndrome from mold or biotoxin. Weight loss, brain fog, memory improvement and fatigue improve when these are addressed in FM (in this case the patient had all 3) but ignored, not recognized, and not addressed by traditional medicine.

Example 5: Patient has lifelong fatigue, anxiety, and chemical sensitivity. FM provider tests genes, methylation, and other detox indicators. Once detoxing and methylating properly along with proper nutrition and supplementation -patient can hold a full-time job, prior to seeing FM provider could only work 1-2 days a week.

What is Dr. Mehta’s Method?

Dr. Mehta’s Method is a functional medicine lab based health approach focused on addressing five common conditions – weight gain, fatigue, mood, hormone,  and digestive issues – through restoring the 3 main body systems: hormones, digestion and detoxification.

How is Dr. Mehta’s method different from other practitioners?

Dr. Mehta’s Method addresses the 5 most chronic symptoms of weight gain, fatigue, depression, hormone imbalances and digestive problems that are typically misunderstood/misdiagnosed by conventional medicine practitioners who attempt to address the symptoms, not the root cause/damaged system.

Dr. Mehta’s Method is a lab-based natural health protocol that tests and identifies the dysfunction of the 3 core main body systems. Typically these 3 main systems have become compromised long BEFORE the symptoms appeared. The lab tests are used to determine the required natural support needed to rebalance your body back to its normal state.

How long does it take to get results?

Results vary by each person. Some people feel dramatic improvement within the first week, others may see some improvement in a few months. Our standard programs are for a minimum of 3-6 months.

Most gut and detox programs are 3 months, and sometimes have to be repeated (with breaks) depending on the severity of the condition.

Remember, your body didn’t fail overnight. Years of stress, poor nutrition, exposure to toxins – takes its toll and it takes a proper amount of time to restore.

 

Consultation Process

What is the best way to schedule an appointment with Dr. Mehta?

The fastest and easiest way to schedule an appointment is by using our online scheduler: Click Here to Make an Appointment The earliest available appointments will always be posted online first.

How quickly can I get an appointment?

We encourage clients to book 2 weeks in advance. Depending on the time of the year, we can usually schedule a new patient or lab results appointment within 1-2 weeks of the requested time.

What is included with the initial consultation?

Each person will receive educational material and guides on health and nutrition and  to assist in your health journey. These may include recipes, meal plans, etc.

How many labs are required per person?

The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.

Do I have to take all the tests recommended at once?

The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.

How long does it take to get the lab results?

The results of your lab test(s) will be sent to Dr. Mehta 1-2 weeks (typically 5-10 business days) after mailing your specimens to the lab. After evaluation we will contact you to schedule a follow up appointment to review your results with Dr. Mehta and she will make recommendations.

Dr. Mehta does all lab review sessions and will design your protocol during your consultation.

Dr. Mehta does all lab review sessions and will design your program during your lab results consultation.

Can I order my own test kits through the laboratories or can my regular doctor order the lab tests for me?

Many authorized laboratories are only able to sell test kits to licensed practitioners. Dr. Mehta uses specific lab tests from small lab companies that exclusively offer functional medicine tests. Larger national labs and local hospital based labs are not helpful for these types of highly specialized tests.

If you order functional medicine tests through another provider you will be charged $50 lab interpretation fee per lab for Dr. Mehta to review these results.

What laboratories does Dr. Mehta use? And why?

The accuracy of your lab findings and the quality of the professionals performing the lab tests is often a major key to you uncovering what’s going on. Quality is not equal across all lab companies. Many times we see “normal” test results from regular lab companies and our lab tests find many “functional” problems.

The lab companies used by Dr. Mehta have high testing standards and consistent lab results year after year. These are not replacements for regular medical tests, these tests are only used to detect “functional” issues rather than medical problems and aren’t meant to diagnose or recommend protocols for diseases. We are attempting to detect problems with the functioning of organ systems prior to the onset of a disease.

What types of lab tests are required?

Depending on the type of test, the samples required are saliva, urine or stool. Many tests are completed by the client through easy test kits that are self-administered in the comfort and privacy of your own home. Bloodwork may be done through select blood draw centers.

How long are the consultations?

Initial new patient consultations are 60 minutes

Follow up lab result consultations can be scheduled for 30 min. (if you have 1-2 tests) or 45 min. (if you have 2-4 tests) sessions.
Existing client follow up consultations can be scheduled for 30, 45 or 60 minutes.

Can I purchase supplements other than from Dr. Mehta?

Dr. Mehta recommends high quality supplements which have been formulated to achieve the best results in the appropriate biological forms and doses. These supplement companies follow FDA cGMP (current Good Manufacturing Practices) and independently test for allergens and purity. Freshly manufactured supplements are used not some returned old stock sitting in warm warehouse for months or years which can be the case for some online retailers.
If you want to do your own research on different supplements, we welcome you to do so but we do not provide any other recommendations nor advise on other specific blends or brands.
If you purchase other supplements from other manufacturers, please research carefully. Not all ingredients are equal. Some products sit in warm warehouses for long, have already expired, have a short expiration date, or may be adulterated.

Does Dr. Mehta offer Phone, Video, or in-person consultations?

Due to the very sensitive patients such as CIRS (Chronic Inflammatory Response Syndrome) and MCS (multiple chemical sensitivity) Dr. Mehta counsels – patients sensitive to mold, fragrances, chemicals, scents, etc. and the inability to guarantee a real estate space free of them she is currently NOT accepting any new in-person consultations requests.

Skype is NOT HIPAA privacy compliant and therefore NOT used.

The office is reviewing HIPAA compliant video programs and we hope to use them in the near future.

What is the best way to submit new client paperwork?

Please scan your paperwork and email to: office@healthBW.com

or Fax to 857-288-7749

Mobile PDF scanner applications such as Tiny Scanner or Genius Scan can convert cell phone photos of documents to pdf and then be emailed to the office.

However, the office CANNOT accept files emailed or texted as images (jpg, png, tiff, etc) – the files need to be scanned using an app such as above converting into pdf prior to emailing or faxing.

 

 

Cost / Insurance

What are the fees for consultations?

New Patient Case Review: $395 (50-60 minutes of phone consult). Includes reviewing 20+ pages of forms and most recents labs (past year) and formulating a personalized plan for the patient.

Follow Up Calls (Existing Patients only)

60 min: $349

45 min: $263
30 min: $175

Most patients are working people who want to become healthier. How much patients may spend depends on the complexity of the dysfunction(s), lab test(s) required, and combination of nutraceuticals and botanicals needed during treatment. We do everything possible to make Functional Medicine affordable.

Functional medicine patients often find their productivity at work and relationships at home improve when their health improves. Functional medicine may seem expensive but chronic sickness and dysfunction is often costlier because of loss of productivity at work and home. Sickness creates a lot of stress in relationships.

Many people visit weekly or several times a week chiropractors, personal trainers, massage therapists, and/or acupuncturists charging $125-$200 per hour and can often give some relief.  However, often this doesn’t address the causes of pain, inflammation and discomfort. As the body heals with functional medicine, often the need and frequency for these services drops significantly resulting in cost-saving.

The analogy of functional medicine: Functional medicine is like taking the pebbles out of your shoe so your foot doesn’t hurt anymore – improving pain and normalizing inflammation. Traditional medicine wants to give a bandage (often in the forms of surgery and medication) without even acknowledging, looking for, or removing the pebbles in the shoe.

How much do to the lab tests cost?

After you fill out all the patient forms Dr. Mehta will know better which labs (if any) will be most helpful. We can work as slowly or quickly as you need depending on your budget and health. Some patients do many labs at once because that is more convenient for them and others will space them out over 6 months. For most lab tests the costs range from $400-600 per lab kit and you may start a program by ordering a single test. These costs include $50/lab test interpretation fee, shipping of the kit to your home, and return shipping back to the lab.

How much do the wellness programs cost after lab work?

Most patients are working people who want to become healthier. The price depends on the complexity of the dysfunction(s), lab test(s) required, and combination of nutraceuticals and botanicals needed during treatment. We do everything possible to make Functional Medicine affordable. Patients often find their productivity at work and relationships at home improve when their health improves. Functional medicine may seem expensive but chronic sickness and dysfunction is often costlier because of loss of productivity at work and home. Sickness creates a lot of stress in relationships.

What is the average cost I will incur for my initial new patient consult plus test kits?

It depends on how many and which test kits are recommended (typically 1-4) but we recommend if there are any budgetary concerns, clients begin with one test.

Does my new Case Review fee include follow ups, test kits and supplements?

The Case Review is an assessment of your health and recommendations on what tests and/or supplements are required to understand and investigate the state of your body systems. The new patient Case Review fee does NOT include any follow ups, test kits or supplements. After the Case Review, you will be offered extensive wellness resources including handouts and electronic resources to help you in your journey to better health .

What types of payment does Dr. Mehta accept?

Methods of payment are: Visa, MasterCard, HSA, Flex-savings, Discover or debit card.

How much time do I have to cancel or change a scheduled consultation?

If you are unable to keep your scheduled follow-up appointment, you must notify our office a minimum of 48 hours before your scheduled time or you may be charged for that appointment.

Case Review appointments have a ONE week cancellation or rescheduling policy as it usually involves several hours of preparation to review the 20+ pages of forms in addition to the most recent labs submitted.

This also allows enough time to fill this slot with another patient. Any cancellation or rescheduling change less then 1 week prior to appointment will be charged the full case review fee and rescheduling will be at the hourly rate.

 

Does Health Beyond Wellness take insurance, CareCredit, MassHealth, Medicaid, Medicare, or payment plans?

CareCredit, MassHealth Medicare, Medicaid, payment plans and insurance are NOT accepted by Health Beyond Wellness. 

Most Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) funds can be used to pay for care at Health Beyond Wellness such as labs, supplements, and consults. We encourage all patients to investigate, in advance, the requirements governing their specific HSA/FSA plans.

We do NOT bill insurance companies; each individual must find out on their own whether their insurance plan provides reimbursement for consultations, supplements and lab tests.

Insurance MAY cover some Quest or Labcorp labs but NOT consults.

Typically other labs such as stool, urine, saliva, and specialty bloodwork is NOT covered since functional medicine DOESN’T lobby insurance companies for coverage and the insurance c0mpanies are slow to accept the latest testing. Since functional medicine is considered elective and preventative by the insurance industry they do NOT cover it.

We do everything possible to make Functional Medicine affordable and many patients are normal working people who want to improve their health and function.

 

Our patients tell us the value of care they receive at Health Beyond Wellness far exceeds the costs involved. Investing in your health, family, and future can be a priceless investment.

According to recent American Medical Association (AMA) surveys,  insurance based practitioners spend 20 hours on average weekly on insurance administrative tasks and 3 weeks per year dealing with insurance,  in addition to patient care. At Health Beyond Wellness we focus instead to spend those hours weekly on keeping up to date with the latest health research and focusing on patient care.

 

 

How can the office help with getting reimbursements for consultations and/or test kits?

Per your request, we will provide a superbill to you that lists CPT and diagnosis codes that you may submit to your insurance company. Our superbills provide the codes for consultations and lab tests. Most insurance companies will not reimburse for supplements. Please note that we cannot guarantee reimbursement. This will depend on your individual plan.

Does Dr. Mehta offer any kind of discounts for students/elderly?

There are no discounts available at this time.

Does she offer any discount if more than one family member will be signing up to become a patient?

There are no family discounts; however, for couples we can offer joint consultations of 1 hour to cover both people. Please contact the office for more details.

Protocols

What supplements are used to support adrenal dysfunction?

Depending on your lab results and symptoms, Dr. Mehta may recommend combination of dietary changes, sleep changes, stress reductions recommendations, and supplements to help support your adrenals.

What are DHEA, pregnenolone, progesterone, licorice?

These are natural, plant based products that support and balance the adrenal glands and are combined into customized wellness plans based on individual lab results.

Does Dr. Mehta use bio-identical hormones?

It depends on the patient and their concerns. The purpose of bio-identical hormones is to mimic the body’s natural reproduction of its own hormones and we only use products that naturally occur in the body in minimal amounts for the shortest time as your body heals. In some situations herbal non-hormonal support may be used for those who are NOT candidates for bio-identical hormones.

How long are the programs that Dr. Mehta recommends?

Results vary by each person. Some people feel dramatic improvement within the first month, others take longer. Remember, your body didn’t fail overnight. Years of poor lifestyle and stress takes its toll and it takes a proper amount of time to restore.

Programs typically range anywhere from 3-6 months depending on the degree and complexity of your health condition. Programs may sometimes have to be repeated with breaks depending on the severity of the conditions. Generally the more chronic the condition and the greater the damage, the more time is required for healing and repair.

How often should I retest?

It is recommended that a client retest certain labs  2-4 weeks after a protocol (or several protocols) to measure improvement and adjust protocols if needed. Once a client has achieved their desired health results, we recommend some basic annual testing to ensure your body systems continue functioning at their optimum.

Products / Shipping

What is the Beyond Wellness return policy?

 

  • Pre-approval is required on all returns.
  • No supplement returns will be accepted after 30 days.
  • Supplements (unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit.
  • Returns do NOT include shipping and handling.
  • Special orders and refrigerated products are non-returnable.
  • Prepaid tests can be returned for credit within 1 monthsof purchase.

What is the fastest way to order supplements/test kits after I have become a patient?

Please email office@healthBW.com for purchases. The online store is under construction.

An estimate will be provided, and once you approve or edit the estimate -a credit card of your choice will be billed.

Generally supplements ship to US addresses with free 2 Day shipping on orders above $150.

Most test kits ship in 2-4 business days and shipping is included.

Overnight shipping ranges from $20-$45 depending on the warehouse and size of the order – email the office for further details.

How soon does my supplement/test kit order ship once I have placed an online order?

Our office ships within 24 hours of receipt of your online order unless stated otherwise. This excludes Saturdays, Sundays and holidays.

What shipping method is used for my supplements?

Orders are shipped by regular USPS, or UPS ground unless faster delivery is requested. Cold packs are used for refrigerated supplements. If requested, we can also send you the tracking number as well.  Refrigerated items ship only Mon-Wed to allow for any delay so they don’t sit over the weekend in a warehouse.

Background / Communication

Is Dr. Mehta an MD?

Dr. Mehta is NOT a medical doctor and does NOT prescribe medication for functional medicine patients. She does NOT service medical emergencies, diagnose, or issue protocols for any specific diseases.

She is Functional Medicine Practitioner and Doctor of Optometry.  Her postgraduate education and training includes Functional Medicine and Clinical Nutrition.

She does NOT practice medicine, does NOT diagnose or treat medical conditions or disease.  Dr. Mehta focuses on promoting optimal health and function. Her services are NOT meant to replace or substitute those of a primary care provider but meant to work in conjunction with them.

If you have a medical emergency, you must contact your local emergency room and/or primary care provider.

Can I email Dr. Mehta with any questions/concerns?

Dr. Mehta is happy to answer quick questions (answerable in a few sentences) via email about recommendations, a protocol or concerns. If it is a complex question which requires further back and forth communication, you will need to schedule a consult.

Please read this  policy, which pertains to all patient inquiries and requests sent through email:

Due to the increasing number of electronic communications, and in order for you to receive a response in a timely manner, please limit your messages to:

  • questions about a supplement, or diagnostic test recommended by a clinician;
  • requests to refill a supplement;
  • possible side effects of a program;
  • responses to a question from a clinician; or,
  • notes concerning scheduling, canceling, or changing an appointment

Your question should be brief, concise, and ideally be answerable with a ‘yes’ or ‘no.’

If your questions or concerns are beyond the scope described above, and/or require more time and attention, you will be asked to schedule a follow-up appointment.

How quickly should expect I expect an answer to a question?

Beyond Wellness is committed to responding within 48 hours. Email responses may be up to 2 business days. Please contact the Lab for lab questions as protocols and requirements can change (ie fasting, etc.).

What is Dr. Mehta’s approach?

Dr. Mehta is a compassionate doctor. She is deeply passionate about empowering people to recover their health and guiding them to achieving Health Beyond Wellness! She sought functional medicine as a career after her own complex health challenges. Functional medicine dramatically changed her life and her outlook in an amazing way. Dr. Mehta would like now to share this knowledge with others who could benefit from the same approach. In working with thousands of patients, she practices kindness and empathy. Please see our testimonial page of our website for feedback from patients.

What should I do if I am struggling sticking to my protocol?

We understand prioritizing a wellness plan requires major life changes.

Briefly write a few words in a diary, scheduler, or journal describing how you feel as you respond to dietary and supplement changes.

Herx (Herxheimer Reactions) may result from weight loss and the body or microbes releasing toxins from heavy metals, pesticides, herbicides, biotoxins, mold, and infections (die off from bacteria, parasites, fungi, tick illness like Lyme etc.) etc. You may feel mild headache, joint pain, body aches, groggy, and/or fatigue.Drink plenty of water and gently titrate up or down supplements as needed and if severe stop the product triggering it and schedule a phone consult to discuss alternatives.

There are 4 steps that can help:

  1. start one supplement at a time and record the day and time in journal, appointment book, or calendar
  2. Keep  a health journal or diary allows one to stay on track and also shows the progression that we often forget when we need a little inspiration. You can also track if a supplement or food is giving you discomfort.
  3. Titrate the dose of a supplement starting with 1/4 then 1/2 then 3/4 then finally the full dose may work over a period of time. In rare cases –  supplements may need to be changed to every other day and then eventually built up to a daily dose.
  4. If you still feel considerable discomfort with a supplement or program – Please email the office so we can suggest some alternatives. For more detailed discussion, please schedule a phone consult.

Referrals

Terms and Conditions

Click here to view the clinic’s terms and conditions. 


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